Online and Distance Education
Additional Information for Students
If you are not satisfied with the outcome of the complaint process, you may also choose to file a complaint with Guilford College’s accrediting agency.
Guilford College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate and masters degrees. Questions about the accreditation of Guilford College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website.
Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure.
N.C. Post-Secondary Education Complaints
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. Complaints received against post-secondary institutions licensed in the state of North Carolina, including Guilford College, will be forwarded to the appropriate agency for action. If you are unable to resolve your complaint through Guilford’s grievance procedures, please consult the NCPS-EC Student Complaint Policy. The complaint form can be found at https://studentcomplaints.northcarolina.edu/form. For more information, send an email to: email@example.com.
North Carolina Office of PostSecondary Education Complaints
℅ Student Complaints
910 Raleigh Rd., Chapel Hill, NC 27515-2688
Complaint Process for North Carolina Department of Justice
If you are not satisfied with the outcome of the complaint process at Guilford College, you may choose to file a complaint with the Consumer Protection Division of the N.C. Department of Justice. To file a complaint with the Consumer Protection Division of the N.C. Department of Justice, please visit the State Attorney General’s webpage. North Carolina residents may call 877.566.7226. Outside of North Carolina, please call 919.716.6000.
If you choose to mail a complaint, please use the following address:
Consumer Protection Division
Attorney General’s Office
9001 Mail Service Center
Raleigh, NC 27699-9001
SACSCOC Student Complaint Process
If you are not satisfied with the outcome of the complaint process, you may also choose to file a complaint with Guilford College’s accrediting agency. Information about the SACSCOC Complaint Procedure can be found above.
SARA-NC Complaint Process
Students may also choose to file a complaint through SARA-NC. SARA-NC is the portal for the state of North Carolina. Students should follow the SARA North Carolina Student Complaint Process and use the SARA-NC Complaint form (PDF). The contact information for SARA-NC is:
If a student wishes to contact the state portal entities for his or her home state, contact information for state authorization liaisons in each SARA state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints is available online.
In order to comply with U.S. Department of Education regulations, all higher-education institutions are required to advise students as to whether their curriculum provides them with the eligibility to apply for a professional license and/or certification in the state for which they plan to practice. If you are not a resident of North Carolina, and you are taking an online course or program leading to professional licensure, Guilford College cannot guarantee whether the course or program meets requirements for professional licensure in your state. Guilford College recommends that you consult with the appropriate licensing agency or board in your state or territory prior to beginning your course of study.
Normal inquiries or concerns such as those involving admission requirements, financial aid, educational programs, etc. should be addressed directly to the appropriate office at Guilford College.