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Guilford College COVID-19 Hotline — 336.316.2319

Learn more about how to use the hotline on the College's COVID-19 Information page.

March 20, 2020

COVID-19: Current Student Updates


Where can I find the full campus reopening plan?

The College’s comprehensive health and safety plan, outlining details for safely reopening campus in fall 2020 can be found here.

Where can I watch the July 30 Health and Safety Task Force Q&A?

Students and parents can view the full recording of the July 30 Health and Safety Task Force Q&A here.

I have additional questions, who can I contact?

Students can reach out to Parents can reach out to Hailey Hendrix, Assistant Director of Alumni & Parent Volunteer Engagement at  

Accessibility Resource Center

The ARC will continue to provide accommodation and advocacy for all students registered with our office. Staff are prepared to provide technical assistance with accommodations and support with navigating the transition to remote/online learning.

Will I have access to my academic accommodations? 

Yes, students are entitled to their approved accommodations for both in-person and remote/online courses. However, these accommodations may work differently than you are used to. If you have questions about specific accommodations please contact your instructor and the ARC.

How will my instructors know about my accommodation needs?

It is very important that you talk with your instructor about your accommodation needs. You will need to request your accommodation letter at the beginning of the 3-week term.

What if I am having trouble with my assistive technology?

ARC can help troubleshoot with your Smart Pen, Sonocent, or Read & Write Gold. Staff can view shared screens, 

Will I have access to my alternative testing accommodations (i.e. extended time) in a Remote Learning setting? 

Yes. Extended time accommodations apply to any timed assignment, quiz, test, or exam. It does not provide extensions for other assignments such as papers. For extensions on untimed assignments, please contact your professor.

What if my extended time isn’t included in an online quiz?

Do not start the exam. Instead, call or email the professor immediately to ask them to take a look and make adjustments. Upon confirmation from the professor, you may need to log out of your Canvas and log back in for the updated time to be reflected.

I have a question or concern. How can I meet with ARC staff? 

The ARC Directors are also using alternative meeting options such as digital (Zoom/Google Hangouts), phone (336-316-2243), and email ( Staff are still available to provide support with: accommodations, registration, connecting to resources, check-ins, and advocating with faculty.

What if I am having trouble with assignment deadlines?

These changes are new to most of us. If you are having trouble with any class requirements, you must contact your professor right away. 

Can I continue to get tutoring and/or coaching services?

Yes, your Academic Coach will work out a meeting schedule with you. Let them know what your needs are and the two of you can work together. The Learning & Writing Center is also providing online tutoring.

Counseling Services

Will the Counseling Center be open?

The Counseling Center will be staffed Monday through Friday, 9 AM to 5 PM. Please call 336-316-2163 or email to connect with staff during business hours.

Will the Counseling Center be available for regular appointments?

Counseling staff are available for scheduled telehealth appointments via video chat. Staff will not be conducting face-to-face appointments at this time. To set up an appointment, call 336-316-2163 or email

I need regular appointments with a therapist. What do I do?

Contact the Counseling Center at 336-316-2163 or to talk about options.

I am running low on medications prescribed by the Counseling Center psychiatrist. What do I do?

Contact the Counseling Center at 336-316-2163 or to talk about options. 

I am experiencing a mental health emergency. What do I do?

If you are experiencing a mental health emergency, report to your nearest hospital Emergency Department.

What if the Counseling Center is closed (for the weekend or after business hours) and I need to speak with a therapist right away?

After hours and on weekends, you may contact Public Safety (336-316-2909) and ask them to put you in contact with an on-call therapist. Such calls are for urgent matters only. If you are experiencing an emergency, report to your nearest hospital Emergency Department.

The Learning & Writing Center (LWC)

Is the LWC open during the COVID19 response?

Yes. The LWC tutors will be working with students online during the response. 

What types of tutoring will be available?

  • All of the tutoring services will be available during the response.
  • Students can continue to meet weekly with their subject-specific tutors by continuing to coordinate appointments via email or text. At the appointment time, the student and tutor will log into WCOnline to meet synchronously. 
  • Beginning on March 23rd, students will be able to continue to access drop-in tutoring by logging into the sessions using WCOnline.
  • Individual writing and study skills tutoring sessions can be scheduled and attended using WCOnline.

What does a WCOnline appointment look like?

When students log into their WCOnline appointment block, they will be able to allow their camera and microphone in order to see and speak with the tutor. Both the student and tutor will have access to the appointment whiteboard space to share documents. Additionally, a text chat feature is available.

How do I access WCOnline?

Complete instructions are available here: Student Guide to Making and Using Online Appointments in WCOnline

Where can I find the subject tutors’ contact information, drop-in schedules, and appointment schedules?
Tutors’ contact information and all schedules are available on the LWC web pages:

What if I have additional questions?
Email Melissa Daniel

Mail and Packages

How can I get my campus mail/packages

Please contact Nelson Baecker (, 336-316-2122) during mailroom hours (M-F, 12:30-4:30) in order to inquire about mail and/or packages.

Residential Education & Housing

Please read the Residential Education and Housing Q&A here for more information.

How can I contact Residential Education & Housing staff?

Our professional staff is still readily available to assist you.  The best and fastest way to reach us is by email.  Our staff contact information can be found here. For urgent matters any time of day, please contact Guilford College Public Safety at 336-316-2909; they are also able to reach our on-call staff.  For emergencies, call 911.

Campus Dining 

What are the options for dining on campus?

The cafeteria will be open for a combination of served, take out, and grab n’ go options to improve speed of service and reduce interaction. The Grill and Rachel’s Rose Cottage will be open for take-out only.

What safety precautions are in place for each dining location?

There will be separate entry and exit points at each location and adjusted traffic patterns that allow for social distancing using well marked floor signs and stanchions. No cash transactions will be accepted. All payments will be touchless/contactless, and hand sanitizer will be readily available to guests and staff. All tables, chairs, and nonfood contact services will be cleaned and disinfected frequently.

The dining tables in the cafeteria have been arranged to allow for social distancing. Only four seats are available at all rectangular tables and only three seats are available at the round tables. There will also be touchless beverage dispensers and pre-packaged silverware packets at each seat. When a person is finished dining, staff will replace the silverware packet and disinfect the table and chair. No silverware is signal to the attendant to clean the area and signal to diners that the seat has not yet been cleaned.

How will students eat while in quarantine?

Meals can be delivered to students while they are in quarantine. Packaged meals will be dropped by students’ doors at the designated times for each meal period: 8 a.m. breakfast, 12 p.m. lunch, 6 p.m. dinner. Students can select one hot meal or vegan/vegetarian option, composed of items from the main hot line and a bottle of water.

What precautions are dining staff taking to stay safe?

All dining staff will work with increased vigilance in sanitation and safe food handling. Managers and supervisors also completed ServSafe and NC Count on Me Covid-19 training. Dining employees will wear face masks at all times, practice heightened utilization and rotation of gloves, and participate in health and wellness monitoring, including temperature checks.