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March 20, 2020

COVID-19: Current Student Updates


Academic Calendar

Is the academic year being extended?

No. The 12-week term will conclude on Monday, April 13 with exams from April 15-17. The 3-week term will start on Wednesday, April 22.

Accessibility Resource Center

The ARC will continue to provide accommodation and advocacy for all students registered with our office. Staff are prepared to provide technical assistance with accommodations and support with navigating the transition to remote/online learning.

Will I have access to my academic accommodations? 

Yes, students are entitled to their approved accommodations for both in-person and remote/online courses. However, these accommodations may work differently than you are used to. If you have questions about specific accommodations please contact your instructor and the ARC.

How will my instructors know about my accommodation needs?

It is very important that you talk with your instructor about your accommodation needs. Your instructors received your accommodation letter at the beginning of the 12-week term and have been given information about supporting accommodations in a remote learning setting. You will still need to request your accommodation letter at the beginning of the 3-week term.

What if I am having trouble with my assistive technology?

ARC can help troubleshoot with your Smart Pen, Sonocent, or Read & Write Gold. Staff can view shared screens, 

Will I have access to my alternative testing accommodations (i.e. extended time) in a Remote Learning setting? 

Yes. Extended time accommodations apply to any timed assignment, quiz, test, or exam. It does not provide extensions for other assignments such as papers. For extensions on untimed assignments, please contact your professor.

What if my extended time isn’t included in an online quiz?

Do not start the exam. Instead, call or email the professor immediately to ask them to take a look and make adjustments. Upon confirmation from the professor, you may need to log out of your Canvas and log back in for the updated time to be reflected.

I have a question or concern. How can I meet with ARC staff? 

The ARC Directors are also using alternative meeting options such as digital (Zoom/Google Hangouts), phone (336-316-2243), and email (accesssibility@guilford.edu). Staff are still available to provide support with: accommodations, registration, connecting to resources, check-ins, and advocating with faculty.

What if I am having trouble with assignment deadlines?

These changes are new to most of us. If you are having trouble with any class requirements, you must contact your professor right away. 

Can I continue to get tutoring and/or coaching services?

Yes, your Academic Coach will work out a meeting schedule with you. Let them know what your needs are and the two of you can work together. The Learning & Writing Center is also providing online tutoring.

Counseling Services

Will the Counseling Center be open?

The Counseling Center will be staffed Monday through Friday, 9 AM to 5 PM. Please call 336-316-2163 or email counselingcenter@guilford.edu to connect with staff during business hours.

Will the Counseling Center be available for regular appointments?

The Counseling Center is not scheduling in-person appointments. However, therapists will be available for phone consultations. To set something up, please call 336-316-2163 or email counselingcenter@guilford.edu.

I need regular appointments with a therapist. What do I do?

Contact the Counseling Center at 336-316-2163 or counselingcenter@guilford.edu to talk about options.

I am running low on medications prescribed by the Counseling Center psychiatrist. What do I do?

Contact the Counseling Center at 336-316-2163 or counselingcenter@guilford.edu to talk about options. 

I am experiencing a mental health emergency. What do I do?

If you are experiencing a mental health emergency, report to your nearest hospital Emergency Department.

What if the Counseling Center is closed (for the weekend or after business hours) and I need to speak with a therapist right away?

After hours and on weekends, you may contact Public Safety (336-316-2909) and ask them to put you in contact with an on-call therapist. Such calls are for urgent matters only. If you are experiencing an emergency, report to your nearest hospital Emergency Department.

Financial Questions

Does Guilford have any resources to help me out given these challenging times?

Yes! We have the Subak emergency fund designed to help when unforeseen circumstances arise that necessitate assistance so you can maneuver the hardship and stay on track with your studies. You can access the application for the fund here.

Guided Discovery

How do I change my academic and/or career advising appointment?

Use Navigate to cancel and reschedule an appointment with Guided Discovery or email the Guide directly.

How do I get my advising alt pin#?

Contact your academic advising guide via Navigate and/or email

What can I do about Holds on my account?

Contact Student Accounts: 336.316.2541 or studentaccounts@guilford.edu

When is registration?

Registration begins at 7am on the following days:

  • Seniors (and Guided Discovery Peer Mentors) - April 3
  • Juniors - April 6
  • Sophomores - April 8
  • First-years - April 10

What student-facing resources are available for academic advising?

The Learning & Writing Center (LWC)

Is the LWC open during the COVID19 response?

Yes. The LWC tutors will be working with students online during the response. 

What types of tutoring will be available?

  • All of the tutoring services will be available during the response.
  • Students can continue to meet weekly with their subject-specific tutors by continuing to coordinate appointments via email or text. At the appointment time, the student and tutor will log into WCOnline to meet synchronously. 
  • Beginning on March 23rd, students will be able to continue to access drop-in tutoring by logging into the sessions using WCOnline.
  • Individual writing and study skills tutoring sessions can be scheduled and attended using WCOnline.

What does a WCOnline appointment look like?

When students log into their WCOnline appointment block, they will be able to allow their camera and microphone in order to see and speak with the tutor. Both the student and tutor will have access to the appointment whiteboard space to share documents. Additionally, a text chat feature is available.

How do I access WCOnline?

Complete instructions are available here: Student Guide to Making and Using Online Appointments in WCOnline

Where can I find the subject tutors’ contact information, drop-in schedules, and appointment schedules?
Tutors’ contact information and all schedules are available on the LWC web pages: https://tlwcguilford.weebly.com/

What if I have additional questions?
Email Melissa Daniel

Mail and Packages

How can I get my campus mail/packages

Please contact Nelson Baecker (nbaecker@guilford.edu, 336-316-2122) during mailroom hours (M-F, 12:30-4:30) in order to inquire about mail and/or packages.

Residential Education & Housing

I’m not currently on-campus…

Can I stop by and get some belongings from my residence hall room?

Students who are away from Guilford and are not currently in campus housing should not return for their remaining belongings until directed. More information will be communicated to you about those procedures when information becomes available.

That said, if there are a few small items that you will need for academic or health purposes, you may contact Public Safety (336-316-2909) for one-time, brief access (no more than 5 minutes) to your residence hall room and we ask that you do this before noon this Saturday, March 21st.  Access will not be granted to completely move out; students will NOT be permitted to take multiple trips in and out of the residence halls or bring a crew of people to help move out many or large items.  Again, you will be notified when it is okay to do so.

Can I come by campus and move out?

Students who are away from Guilford and are not currently in campus housing should not return for their remaining belongings until directed. More information will be communicated to you about those procedures when information becomes available.

I’m living in my residence hall now because I was approved when the College planned to recommence normal operations on March 30th, which is no longer the case.

Do I have to leave the residence halls?  

Yes, all students remaining on-campus must vacate all residence halls and apartments by Saturday, March 21 at noon. Students able to leave more quickly are asked to do so, and it will be important to monitor the availability of mass transportation options. 

Only students who secure an exception from Student Affairs will be allowed to remain on campus past Saturday, March 21 at noon. Exceptions must be requested by 5 pm on Thursday, March 19 to allow time to review the requests, and approvals to exceptions will be more stringent than in previous reviews in accordance with revised CDC guidelines. No student will be left without a viable option. The exemption form was sent directly to current residential students by email.

What’s the check-out process?  Do I have to pack and take all my belongings?

We encourage students currently living on campus to remove personal belongings and turn in keys, similar to the move-out process at the end of spring semester, if at all possible. Students who are not removing all of their belongings should keep their room key for when they return to pick up belongings at a later date.  Finally, email resed@guilford.edu to confirm your departure.

What if I have nowhere to go?

Only students who secure an exception from Student Affairs will be allowed to remain on campus past Saturday, March 21 at noon. Exceptions must be requested by 5 pm on Thursday, March 19 to allow time to review the requests, and approvals to exceptions will be more stringent than in previous reviews in accordance with revised CDC guidelines. No student will be left without a viable option. The exemption form was sent directly to current residential students by email.

What happens if I get sick?

Please contact Eagle Physicians by phone immediately for pre-screening at 336-294-6190 (daytime) or 336-852-915 (nights and weekends) for further advisement.  Do not go directly to their office.

Eagles’ hours are: Monday-Friday 8am - 7:45pm and weekends  9am - 2:45pm.

Please remember to have your Guilford ID handy when you call, as well as access to a computer or another means to connect to the patient portal.

If you are diagnosed with COVID-19 (presumed or confirmed), you must also contact Public Safety at 336-316-2909; your housing assignment may be relocated during quarantine.

If you have questions, please contact Susan Smith in Student Health Services at 336-316-2163.

Are the processes changing to select housing for Fall 2020?

Yes.  Residential Education & Housing is working on revisions to the upcoming/current housing processes and timelines for continuing students housing selection.  You will receive an email with all updates from resed@guilford.edu as soon as possible.  Once you receive updated information, our staff will be readily available to assist you.

Will Summer 2020 housing still be available?

If Guilford resumes face-to-face classes on-campus for Summer 2020, then on-campus housing will be available.  Decisions will be made at a later time as the College continues to monitor the situation with COVID-19.

Will I receive money back for room and meal plan charges?

Guilford College is aware of the financial implications of the semester’s unexpected changes on all its students.  Discussions are ongoing and information will be shared as soon as possible.

How can I contact Residential Education & Housing staff?

Our professional staff is still readily available to assist you.  The best and fastest way to reach us is by email.  Our staff contact information can be found here.  For urgent matters any time of day, please contact Guilford College Public Safety at 336-316-2909; they are also able to reach our on-call staff.  For emergencies, call 911.