Billing & Payments

Guilford College student billing has gone green! Beginning with our fall 2013 student billing, we are no longer mailing paper invoices. Through our partnership with Higher One, we now bill Guilford students electronically through a secure Internet portal. Electronic invoices are provided through this portal, and up-to-date student balances are available 24/7 at this site. Students wishing to make online billing data available to their parent(s) or other users may authorize such access by setting up a “Parent PIN” through this Internet portal. Current invoices are available online beginning approximately one month prior to the payment due date.

Students and parents can also process electronic payments for all enrollment-related charges, and our online portal allows families needing deferred payment options to easily set up monthly payment plans. Enhanced refund options have also been introduced to provide more timely refunds to our students.

To view your current account information, to make a payment, or to enroll in a payment plan:

  • Log into BannerWeb
  • Select “Student”
  • Select “Student Records”
  • Select “Account Summary by Term”
  • Select “Make a Payment” (located at the bottom of the screen)

If a student chooses to create a Parent PIN number, parents or other authorized users can make payments by visiting the following site: https://commerce.cashnet.com/guilfordpay

 

Incomplete Financial Aid

Students may have been awarded financial aid from Guilford College that does not yet appear on their online invoice. In addition, financial aid awards may change based on revised award notifications received from the Student Financial Aid Office. Students and parents should account for all such pending financial aid and adjust accordingly when making payments on their account. Adjustments should NOT be made for WORK-STUDY AWARDS as these funds are paid directly to the student when earned through a campus job.

Outside Scholarships & Loans

A student awarded outside scholarships and/or loans must provide a confirmation letter indicating the source of such funds and the estimated payment date. Upon receipt of this letter by the College, the student’s account will be credited for the related scholarship or loan. Payment adjustments should be made for any such financial aid not yet posted to the student’s invoice. However, if the College has not received payment of this external financial aid by the end of the semester, the student will be required to make such additional payments.

Methods of Payment

The College provides students the convenience of using credit or debit cards to pay tuition, fees, and other enrollment-related costs. However, the fees paid to financial institutions for accepting credit and debit card payments have cost Guilford College about $150,000 annually. We understand why families might choose such payment methods, but we believe these funds are best spent supporting our educational mission. The changes summarized below are necessary to continue accepting credit and debit card payments, and these changes have been implemented effective July 1, 2013.

Payments of tuition, fees, room and board, and other enrollment-related charges made with VISA, MasterCard, Discover, or American Express cards will be assessed a non-refundable 2.75% convenience fee.

  • Families wishing to avoid convenience fee charges are encouraged to use online checks, ACH payments, wire transfers, personal checks, or other available payment options.
  • Credit or debit card payments for tuition, fees, room and board, and other enrollment-related charges are now only accepted through our online payment portal. Credit or debit card payments cannot be accepted over the telephone.
  • The only forms of payment accepted in the Student Financial Services (SFS) office for paying tuition and other enrollment-related charges are cash, check or money order. Online access is provided to SFS visitors wishing to make payments through our internet payment portal.
  • Payment can be made using My Payment Plan (MPP), our interest-free monthly payment plan with an enrollment fee of $35. If you wish to enroll in this automatic payment plan, log into your CASHNet account and select “Click here to enroll in a payment plan for the current term.”
  • MPP plans do not rollover from semester to semester, and students are must re-enroll in a new payment plan each semester. For more information, please refer to the Truth in Lending Act disclosures, terms and conditions of your tuition payment plan.
  • Accounts may be settled with financial aid funds. Please contact the Student Financial Services Office at 336.316.2541 or 336.316.2354 for more information.
  • Please note that the payment deadline for the fall 2014 semester is July 15.
ONCE REGISTERED, YOU ARE OFFICIALLY ENROLLED AT GUILFORD COLLEGE AND FINANCIALLY RESPONSIBLE FOR CHARGES. IF YOU DECIDE NOT TO ATTEND CLASSES, YOU MUST NOTIFY THE APPROPRIATE OFFICE TO OFFICIALLY WITHDRAW.

 

CCE students must notify the Center for Continuing Education to officially withdraw. Traditional first year students should contact the First Year Center. All other traditional students should contact the Office of Campus Life to process withdrawals from school effective at the end of the semester.

Accounts Receivable Holds

An accounts receivable hold is placed on a student’s account when the amount billed becomes past due. A student’s account becomes past due after the first day of classes at the beginning of each semester. All charges incurred subsequent to the first day of classes must be paid in full immediately.

Refunds

Refund Process

Through our partnership with Higher One, we recently enhanced our student refund process. All Guilford College students receive a MasterCard from Higher One identified as the "MyOne" debit card. This card should not be discarded or misplaced as it must be used by each student to select a refund payment option. These cards are mailed to the official permanent address for each student recorded on BannerWeb. Thus, students should notify the Registrar's Office of any permanent address changes. Each student's "MyOne" card is mailed in a bright green envelope similar to the image at the bottom of this page. Students use the number on their card to log in at www.myonemoney.com to make their refund option selections.

Refund Options

Reimbursements of credit balances from loan disbursements or overpayments will be provided by the College through one of the following enhanced refund options:

  • Higher One Checking Account – Students needing banking services and desiring the fastest possible refund may decide to select this option, a full service internet checking account with Higher One. If the student selects this option, any refunds due the student will be electronically deposited into the account the same business day that Guilford College transmits the refund record to Higher One. Under this option, the MasterCard received in the mail will be activated as the debit and ATM card for use in accessing any balances in the checking account. The card may then be used as a typical debit card for making purchases. If requested by the student, checks will also be provided for issuing payments from this account. A Higher One ATM is now located on campus for use in accessing cash from such accounts. . 
  • ACH Deposits to Existing Accounts – If this option is selected, any refunds due will be electronically deposited into the bank account identified by the student within 2 to 3 business days of Guilford transmitting the refund record to Higher One. Under this option, the MasterCard received in the mail will not be activated for use.
  • Paper Checks – Under this option, any refunds due will result in a paper check being mailed to the student within 5 to 7 days of Guilford transmitting the refund record to Higher One. Under this option, the MasterCard received in the mail will not be activated for use.
To the extent funds paid to Guilford College on behalf of the student exceed the total amount of tuition, fees and other expenses due from the student, Guilford College will refund such excess payments (excluding non-refundable financial aid) directly to the student, regardless of whether such funds were paid by the student, the student’s parents or any other third party. Guilford College assumes no responsibility for remitting such excess payments to anyone other than the student. Reimbursement for students with refundable credit balances as of August 31 for the fall semester and as of January 31 for the spring semester will be processed immediately after the last day to drop a regular/intensive class without a grade.

 

Reimbursement of Credit Balances

Reimbursement of credit balances from over payments will be made within 10 days from the day the credit is created. To the extent that funds paid to Guilford College on behalf of a student exceed the total amount of tuition, fees and other expenses due from the student, Guilford College will reimburse such excess payments (excluding any non-refundable financial aid) directly to the student, regardless of whether funds were paid by the student or any other third party. Guilford College assumes no responsibility for remitting such excess payments to any person other than the student.

Tax Implications

Federal tax legislation created two tax credits, the American Opportunity Credit and the Lifetime Learning Tax Credit. Due to this legislation, Guilford College is required by the IRS to issue a 1098-T Form by January 31 to students with transactions during the calendar year. The 1098-T Form will report any eligible tuition and fees billed, and qualified scholarships and/or grants credited during the calendar year.
If you have any questions or concerns about the amounts reported, please contact Student Financial Services at sfs@guilford.edu or 336.316.2176. Remember, Guilford College cannot offer any tax advice or assistance. Please direct any tax questions to the IRS at 800.829.1040 or visit www.irs.gov.