Campus Maintenance Policies

Guilford College has installed and maintains exterior lighting around all of its buildings and parking lots, as well as additional sidewalk and street lighting. While maintaining an attractive campus, grounds crews keep shrubs and hedges low, especially in areas around residence halls, for student safety. On any normal college workday, there are college support personnel whose jobs include providing inspection of the campus and its buildings and correcting any health, safety and/or maintenance problems.

The procedure for ROUTINE work requests is as follows:

In case of an URGENT work order request:

From 8:30 a.m. to 5:00 p.m.

  • Staff and faculty call Facilities at (O) 316-2902, (C) 451-6640 (#32), or Mark Miller (C) 669-1145.
  • If Facilities cannot be contacted please call Public Safety at 316-2909.
  • Students call the Campus Life Office at 316-2105 if no one is available.
  • Public Safety will contact Facilities at 316-2902 or (C) 451-6640 (#32). (if declared a non-emergency then request is to be referred to Campus Life)

From 5:00 p.m. to 8:30 a.m.

  • Emergency work order requests are reported to Public Safety at 316-2909.
  • On duty public safety personnel will assess the reported urgent work request.
  • If officer determines it is urgent, public safety will contact the on call maintenance personnel. If the on-call person does not respond within a reasonable timeframe, public safety should contact the Assistant Director of Facilities and Campus Services, or his designee, so he/she can coordinate a response.
  • A work order does not need to be submitted for urgent calls that maintenance has responded to.

Maintenance Emergency Situations

An emergency work order request is one which, if not given immediate attention, will result in personal injury or damage to buildings or grounds. Emergency work order requests are to be telephoned directly to extension 2900 and reported to the control room operator on duty that will either transfer the call to the appropriate division or manager, or contact the appropriate on-call person.

WATER

  • Leaking from major pipes.
  • Large amounts of water or sewage leaking.
  • Water leaking on to electrical equipment that cannot be moved, needs attention at once.
  • Water leaking through a roof that is not causing significant damage and can be contained in a bucket or trash can, can wait until next working day.

ELECTRICAL

  • Electrical problems within a whole building or suite need attention at once.
  • Electrical problems with more than 1/2 the campus is a Duke Power problem and the Public Safety Control Room Operator should call 1-800 Power Out.
  • Then the Director of Facilities and the Assistant Director of Facilities and Campus Services should be contacted.
  • Electrical problems in one room do not need attention at once and can wait until the next day.

HEATING AND COOLING

  • Problems that are throughout the building and are part of an event that is scheduled for more than 2 hours need attention at once. An event that is going to end in 2 hours or less can wait until next day.
  • Heating problem, with building temperatures below freezing should get attention at once.
  • Heating or cooling problems in a single room should wait until the next working day, unless the individual has no other temporary accommodations.